Account and Data Deletion Request

This page explains how to delete your NextTeam account, what is deleted when you do, and what is kept afterwards and why. You can delete your account inside the NextTeam app on Android or iPhone, or by emailing us.

Option 1: Delete your account in the app (Android or iPhone)

1. Open the NextTeam app and sign in.
2. Tap the Profile icon (the person icon at the top of the screen).
3. Scroll down and tap Delete account (below Sign out).
4. Confirm when prompted. If you signed in with Apple on an iPhone, Apple may ask you to confirm with Sign in with Apple first.

On iPhone, if you have no team yet or are waiting for a coach to approve a join request, the Delete account button is also on that screen. On Android, Profile is available once you belong to a team; if you have no team yet, use Option 2. Deletion starts as soon as you confirm, and you are signed out.

Option 2: Request deletion by email (without the app)

If you no longer have the app or your device, you can ask our support team to delete your account:

1. Send an email to support@nextteam.app.
2. Use the subject line: Account Deletion Request.
3. Important: Send the request from the email address registered with your NextTeam account (or give your account email in the body).

We will delete your account and the same data the in-app option deletes within 30 days, and email you when it is done.

What is deleted

• Your sign-in account: your login and the credentials linked to it.
• Your profile: your name, email address, notification settings and push notification tokens.
• Your team memberships: your role on every team, your entry in each team's member list and contact list, and your link to any player as their parent or guardian.
• Join requests you have made to any team, including the child's name you typed in them.
• Your calendar subscription link. The link stops working; calendar apps may keep showing events they already downloaded, and a cached copy of the feed may be served for up to an hour.

What is kept, and why

• Team messages, reactions, reports and coach moderation records are kept, without your name. They are part of other people's conversations and of the team's moderation records. Shortly after you delete your account (usually within minutes), your name on them is replaced with “Deleted user”. The text of your messages is not removed, a report keeps its copy of the reported message, and an internal user ID with no account behind it stays attached so that the team's records still work. Notifications already delivered to other members' devices still show your name, and we cannot recall them. If you want particular messages removed, ask your coach to remove them before you delete your account, or contact us.
• Your replies to attendance requests (yes / no, per child) stay on the team's schedule as part of its attendance records, under that internal user ID rather than your name.
• Player records and contact details entered by a coach are kept. A player's profile — including your child's name, date of birth, skill ratings, coach notes, and the guardian name, email and phone number the coach entered — is the team's roster, created and kept by the team's coaches. Deleting your account does not delete it. To have it removed, ask the coach to delete the player, or contact us (see Your child's information below).
• Teams and their records are kept. If you are a coach, your teams, their schedule, game history and roster stay for the other members. If you were a team's only coach, the team stays but no one can manage it until a new coach is set up through support. Records you created as a coach (for example assessments, session notes and game events) stay with the team under your internal user ID.
• Backups. Our database keeps a 7-day recovery history and weekly backups that are kept for 28 days. Deleted data can remain in these until they expire, up to about 4 weeks after deletion. Backups are used only to recover from failures.
• Crash reports and server logs. Crash and diagnostic reports collected through Firebase Crashlytics, and our server logs, can contain your internal user ID. They are not deleted when you delete your account; crash reports are deleted after 90 days and server logs after 30 days.

Your child's information

Your child's player record is created and maintained by the team's coach, and only the team's coaches can see it. Other team members can see a child's name and jersey number in game lineups and game events; each parent's or guardian's attendance replies are visible only to that parent or guardian and the team's coaches. A coach can delete a player from the roster in the app at any time, which deletes the player's profile, ratings, notes and statistics; their name and jersey number stay in past game lineups and game events, and in past attendance replies (visible only to the parent or guardian who answered and the coaches), until the team is deleted. Deleting a team deletes all of its data. You can also email support@nextteam.app to ask us to correct or delete information about your child.

Need assistance?

If you have questions regarding data privacy or the status of your deletion request, please reach out to us at support@nextteam.app.